Reference

Your Account Rights and Legal Conditions

Using ttbd means you accept the terms set out here — including eligibility rules that depend on your local law and the regions where our services are available. Read this page before you open an account so you know exactly where you stand.

Eligibility by local lawAccount access conditionsBangladesh-applicable termsbKash, Nagad, Rocket wallet rulesContact path for legal queries
ttbd Your Account Rights and Legal Conditions
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at ttbd

We collect only the information needed to run your account — your registered mobile number, wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not sell this data. Account security uses encrypted connections; any login from an unrecognised device triggers an OTP verification step sent to your registered number. You can request a copy of your data or ask for your account to be closed by contacting support with your account ID.

Data Retention

We keep transaction records and account data for the period required under applicable financial and legal standards. You may request details on how long your specific data is held.

Cookie Policy

Cookies on ttbd track session state and preferences only. No third-party advertising cookies are placed without your acknowledgement at first visit.

Account Security

OTP verification applies on new-device logins. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Data Change Requests

To update your registered mobile number or linked wallet — bKash, Nagad or Rocket — submit a request through email support with identity verification attached.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a dispute over an account action, or a request to review how your data is handled, contact us through one of the paths below. We aim to respond to legal and account queries within a reasonable time. Keep your account ID and any transaction reference ready when you write in — it speeds up the review.

Team online

Live Chat

Start a live chat session from the account menu. Use this for urgent queries about account suspensions or transaction disputes tied to bKash, Nagad or Rocket payments.

Email Support

Send your legal or account query by email. Include your registered mobile number and the relevant transaction reference so we can locate the record quickly.

Help Centre

Our help centre covers eligibility conditions, account closure steps and wallet verification for Rocket, Nagad and bKash. Check there before raising a formal query.

Common Legal Questions About Your Account

These are the questions we get most often about account eligibility, data rights and legal conditions. If your question is not here, reach out via live chat or email and we will walk you through the relevant terms.

Access depends entirely on your local law and eligible region. We do not confirm legality for individuals. Check the applicable laws in your location before opening an account.

Suspended account funds are reviewed under our withdrawal policy. Contact support with your transaction reference and registered mobile number to start the review process.

Yes. Email support with your account ID and a data access request. We will confirm what is held and provide it within the timeframe required by applicable standards.

Send a closure request via email or live chat with your account ID. We will confirm any remaining wallet balance linked to Rocket, Nagad or bKash before processing the closure.

Terms may be updated. We post the revised version on this page. Continuing to use your account after an update is posted means you accept the changes.

Raise a formal dispute via email support. Include your account ID and the specific decision you are contesting. We review all formal disputes before any external process is considered.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.