What We Hold And Why
We keep the smallest record we can run your account on. That means your mobile number, a protected login credential, the wallet number you used to fund the account, and the transaction lines that match a bKash, Nagad or Rocket payment to your balance. Nothing about
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your play is sold to outside parties, and we do not ask for documents unless a withdrawal check, a wallet dispute or a legal request makes it necessary. Payment records are the part people ask about most. When you send money through bKash, Nagad, Rocket, Upay
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or a bank transfer, the wallet or bank holds its own record and we hold ours; we match the two and keep the matched line so a dispute can still be answered months later. Those lines stay for as long as your account is open, then
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for the period our bookkeeping and any applicable law require. Access and eligibility depend on your local law and eligible regions, so if a payment rail is not open to you where you live, we will not create a record we cannot lawfully hold. You can
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ask us to correct a wrong wallet number, close the account, or tell you what we currently hold. Write from the mobile number registered on the account, because that is how we verify you before anything changes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.